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Pieter Staal wrote:
Good day Grayford,
I must write this to you as it is important to inform you about your staff.
However before that - I see that you use majesticinteractive - that's great to see - and it works!
Ok, the reason for this mail is two-fold:
1. I enjoy receiving your updates and that you are open to receive mail in return.
2. Zanine - at the beginning of the year I had a problem, wrote to you and you suggested that I correspond with her. Her help at that time was helpful and problem solved.
I now had another problem regarding the ending term of my current V 2009 and the loading of V 2010. Anyway, long story short, I again corresponded with her at length and she replied every time with good answers and suggestions. I have mailed her and expressed my thanks and appreciation, however I believe that the 'top dog', ie you, :) must also be informed when service has been good (people always complain) as that is how business grows.
You have a valued employee who carries your brand well and services your customers with care. Look after her.
Bitdefender is a great product and one may say the same for others - what puts it above others for me is your dedication to inform me of viruses and other information that is relevant and then of course staff like Zanine - that is why I purchase Bitdefender.
Thank You.
Pieter
Good day Grayford,
I must write this to you as it is important to inform you about your staff.
However before that - I see that you use majesticinteractive - that's great to see - and it works!
Ok, the reason for this mail is two-fold:
1. I enjoy receiving your updates and that you are open to receive mail in return.
2. Zanine - at the beginning of the year I had a problem, wrote to you and you suggested that I correspond with her. Her help at that time was helpful and problem solved.
I now had another problem regarding the ending term of my current V 2009 and the loading of V 2010. Anyway, long story short, I again corresponded with her at length and she replied every time with good answers and suggestions. I have mailed her and expressed my thanks and appreciation, however I believe that the 'top dog', ie you, :) must also be informed when service has been good (people always complain) as that is how business grows.
You have a valued employee who carries your brand well and services your customers with care. Look after her.
Bitdefender is a great product and one may say the same for others - what puts it above others for me is your dedication to inform me of viruses and other information that is relevant and then of course staff like Zanine - that is why I purchase Bitdefender.
Thank You.
Pieter
Hellopeter.com wrote:
Read what lindanot wrote about Bitdefender on Hellopeter.com
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Paul wrote:
Many thanks for my FREE copy of 2010 Bitdefender - Linda was most helpfull - I did the whole uninstall and installed the new version and it went off like clockwork!! - Product looks great - also a little more easier to navigate through!! - Thank so much - seldom does one get something free and the service to boot with it as well!!
Kind Regards
Paul
Keith Meyer Wrote.
Hi Bernard and Carol,
Bernard, thank you for your information and to Carol for passing on my e-mail AND for Carol, your early morning response to my question, Man that's commitment.
The service you guys extend to your customers is unbelievable and I am constantly aware of the lack of service delivery and bad business practices taking place in our country and therefore am pleasantly surprised when a person or Company goes the extra mile.
Well done and keep up the good work.
Kind regards
Keith Meyer
Hi Bernard and Carol,
Bernard, thank you for your information and to Carol for passing on my e-mail AND for Carol, your early morning response to my question, Man that's commitment.
The service you guys extend to your customers is unbelievable and I am constantly aware of the lack of service delivery and bad business practices taking place in our country and therefore am pleasantly surprised when a person or Company goes the extra mile.
Well done and keep up the good work.
Kind regards
Keith Meyer